Refugee and humanitarian cases, handled with regulated advisers and care
Asylum, refugee family reunion and humanitarian protection are the most sensitive files an agency can take on. Advice is restricted to regulated advisers in every major destination. Vistolane gives your agency a secure case record, a verified adviser in the network and plain-language guidance for the family.
United Kingdom
How Vistolane handles Refugee and humanitarian cases
Vistolane does not file this case itself. It brings the employer, the agency, the applicant and the Vistolane team onto one application in VIMS, prepares the file with the Immigration Language Model, and an enrolled licensed specialist reviews and signs.
Tourist and student visas are processed by Vistolane directly. See all tracks and per-file rates on the support services and pricing pages. Pricing
What this case involves
An asylum claim asks a state for protection because return would put the person at risk. Refugee family reunion lets a recognised refugee bring a spouse and children. Humanitarian and temporary protection schemes cover people fleeing specific conflicts, with their own forms and deadlines.
These cases turn on personal evidence: identity, relationship, the account of risk and its consistency. They move at the pace of the authority, with interviews, decisions and appeal windows that must not be missed.
How the case runs, step by step
- 1
Regulated adviser assigned
The case is routed to an OISC-, CICC-, MARA- or bar-registered adviser in the network who is authorised for protection work. Your agency supports with documents, translation and contact.
- 2
Evidence and statement
Identity documents, relationship evidence and the personal statement are collected through the secure portal with certified translations ordered on the case.
- 3
Application or claim
The adviser lodges the claim or reunion application, books biometrics and prepares the family for interview.
- 4
Decision and next steps
Grants lead to status documents and integration steps; refusals are reviewed within a day and appeal deadlines are placed on the timeline immediately.
How Vistolane supports your agency
Access control and audit
Protection cases are locked to named staff. Every document view and download is logged, which satisfies regulator and funder requirements.
Certified translations on the case
Birth, marriage and identity documents are translated by certified translators and attached to the right version in the vault.
Interview preparation
Plain-language preparation material for the family, in their language, with the adviser's notes kept private to the legal team.
Deadline guard
Interview dates, decision windows and appeal deadlines are tracked with reminders to the adviser and your coordinator.
Compliance requirements to keep in view
- Advice only from regulated advisers authorised for protection work
- Strict data protection: case access limited to named people, every view logged
- Appeal and response deadlines are statutory and short
- No fee may be charged for certain legal-aid-covered work in some jurisdictions
Questions agencies ask
- Can a travel or study agency take on refugee cases?
- You can coordinate documents, translation and contact. The legal advice and the filing must come from a regulated adviser, who is assigned on the case from the Vistolane network.
- Is the data safe?
- Protection cases use restricted access, named-user permissions and a full audit log. Data is held in the region you choose on Enterprise plans.
- How quickly are these cases decided?
- It varies widely by country and route; family reunion applications are often decided in three to six months, asylum claims can take a year or more.
- What does Vistolane charge?
- Platform seats as normal. Processing support is charged per file at the rate for your business type; adviser fees are agreed separately and shown on the case.
Verified partners who take this case type
Licence-checked firms in the Vistolane network. Scorecards show real approval rates and processing times per route.
8 licensed partners