Vistolane support services: visa processing and case support
Vistolane processes tourist and student visas itself. For every other visa type, we bring the employer, the agency, the applicant and our team onto the same application track in VIMS, backed by a licensed specialist. Delivered inside your workspace, charged per file.
What are Vistolane support services?
Vistolane support services are per-file support delivered inside your case management workspace. For tourist and student visas, Vistolane processes the file itself: documents, forms, appointment, lodgement and decision, with a guaranteed decision date. For every other visa type, Vistolane runs the specialist support track: the employer, the agency, the applicant and the Vistolane team work the same application in VIMS, and an enrolled licensed specialist reviews and signs. Pricing is per file, by business type; government fees are paid by the applicant at the official rate.
Processed by Vistolane
Tourist and student visas
- Tourist and visitor visas
- Student visas
Our own case officers prepare, lodge and track the file end to end, for 52 destinations.
Specialist support track
Every other visa type
- Work permits and sponsored hires
- Intra-company transfers
- LMIA (Canada)
- EU Blue Card
- US Green Card
- Family and partner visas
- Settlement and citizenship
- Refugee and humanitarian cases
- Complex cases and refusals
Employer, agency, applicant and the Vistolane team on one record; the enrolled licensed specialist reviews and signs. See the full list under Cases.
What the support services cover
Select a card to see what each service covers and what it is worth to your type of business.
How a file is processed
- 01
Hand over
Mark the case 'Vistolane support'. Our team sees the checklist, the deadline and the client's documents in your workspace. The route decides the track: processed by Vistolane, or specialist support.
- 02
Prepare
We chase missing items, check every document against the consulate list and prepare the forms. On the specialist track the employer and applicant are invited to the same record.
- 03
Lodge
Tourist and student files: we book the earliest appointment and lodge with a guaranteed decision date. Other visa types: the enrolled specialist reviews, signs and lodges.
- 04
Decide and close
The outcome and documents are recorded, the client, agency and employer are notified through the portal, and the per-file invoice is issued.
What the per-file fee covers
Processed by Vistolane
- Tourist and visitor visas
- Student visas
- Document chasing and validation
- Form preparation from case data
- Appointment booking across consulate calendars
- Lodgement by a Vistolane case officer
- Guaranteed decision date
Specialist support track
- Work permits, sponsored hires and intra-company transfers
- LMIA, EU Blue Card and US Green Card
- Family, settlement and citizenship
- Refugee, humanitarian and complex refusal cases
- Employer, agency, applicant and Vistolane team on one record
- Review and signature by the enrolled licensed specialist
Priced per item or paid by the applicant
- Certified translations, per page
- Bank-verified proof-of-funds letters
- Interview preparation sessions
- Refusal review and re-filing
- Government and consulate fees at the official rate, paid by the applicant
VIMS, the case management software and Vistolane support services: how they differ
Three offers, one platform. Most agencies start with the software and add support services per file; enterprises license VIMS directly.
| VIMS visa software | Case management software | Vistolane support services | |
|---|---|---|---|
| What it is | The system of record and Immigration Language Model that every file runs on | The seat-based workspace your team uses day to day | Per-file support from the Vistolane team inside your workspace |
| Case types | All 17 categories, visitor to citizenship, on one case model | Every case type your team handles: visitor, student, work, family, settlement, complex | Processed by Vistolane: tourist and student visas. Specialist support track: work permits, sponsorship, LMIA, EU Blue Card, US Green Card, family, settlement, refugee and humanitarian, complex refusals |
| Who does the work | Software prepares; named licensed people approve | Your staff | Vistolane case officers on tourist and student files; enrolled licensed specialists on every other visa type, with employer, agency and applicant on the same record |
| How it is priced | Enterprise licence | Per seat, per month | Per file, by business type |
| Typical buyer | IT, security and procurement at enterprises and large agencies | Agency owners and case managers | Agencies and employers that want files filed and complex cases carried without hiring |
| Integrations | |||
| Client portal | |||
| Appointment booking and lodgement | |||
| Licensed specialist on the file | |||
| Combines with | Support services per file; a vetted agency from the network for hands-off delivery | Support services per file | A VIMS licence or the software; a vetted agency from the network |
Combine offers for a complete, governed package
The offers combine. An employer or agency can license VIMS and add Vistolane support services per file, and can hire a licensed, vetted agency from the Vistolane network to carry the regulated work. Together that is a complete hands-off package that stays governed and audited inside VIMS: every stage, approval and signature on one record your auditors can read.
VIMS + support services
Your system of record, with Vistolane processing tourist and student files and running the specialist track on everything else.
Enterprises and large agencies
Software + support services
The per-seat workspace with per-file support, so a small team files at volume without hiring.
Agencies and consultancies
VIMS + support services + vetted agency
Hands-off delivery: a licensed agency from the network signs and files, Vistolane coordinates, VIMS governs and audits every step.
Employers and groups that want one accountable package
How Vistolane, VIMS, the software and the support services fit together
Vistolane processes tourist and student visas itself. For every other visa type, Vistolane support services bring the employer, the agency, the applicant and the Vistolane team onto the same application track in VIMS, backed by Vistolane's licensed specialists.
- Vistolane
- The company. We process tourist and student visas directly and act as the advisory and support layer for every other visa type, with licensed specialists on each file.
- VIMS
- The Visa and Immigration Management System: the system of record and Immigration Language Model that every file, every document and every deadline runs on. Enterprises license it directly.
- Case management software
- The seat-based workspace inside VIMS that agencies, consultants and employer HR teams use day to day: case board, document vault, deadlines, client portal, invoicing.
- Vistolane support services
- Per-file support delivered inside your workspace. Tourist and student visas are processed by Vistolane; for all other visa types we put employer, agency, applicant and our team on one application track with a specialist behind it.
Questions agencies ask about support services
- What are Vistolane support services?
- Per-file support delivered inside your case management workspace. For tourist and student visas, Vistolane processes the file itself: documents, forms, appointment, lodgement and decision. For every other visa type, we run the specialist support track: the employer, the agency, the applicant and the Vistolane team work the same application in VIMS, and a licensed specialist signs the filing.
- Which visas does Vistolane process directly?
- Tourist and visitor visas and student visas, for 52 destinations. These are the routes where Vistolane's own case officers prepare, lodge and track the file end to end with a guaranteed decision date.
- What happens with work, family, settlement and complex cases?
- They go on the specialist support track. Vistolane does not file these itself; it brings the parties together on one record, prepares the file with the Immigration Language Model, and the enrolled specialist (OISC, ICCRC/CICC, MARA or equivalent) reviews and signs. You keep the client; the specialist carries the regulated step.
- Who signs the filing?
- A named, licensed person, always. For tourist and student visas that is a Vistolane case officer. On the specialist support track it is the enrolled specialist for that route and country. The signature is recorded in the audit log.
- What is included in the per-file fee?
- Document chasing and validation, form preparation, appointment booking, lodgement and decision tracking, with a guaranteed decision date on processed routes. On the specialist track the fee covers coordination, preparation and the specialist's review. Translations, bank letters and interview preparation are priced per item.
- Who pays the government fee?
- The applicant, at the official rate. We never mark up government fees.
- Do I need the workspace to buy support services?
- Yes. Support services are delivered inside the case management workspace so every action is visible to you, your client and, where relevant, the employer. Starter plans include it.